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Please look over the Frequently Asked
Questions below and see if your question has already been
answered. If not, please direct an email to support@birnamlabs.com
and a customer service representative will help answer your
question as soon as possible!
jump to section:
General Questions
Purchasing popSmarts
Installing popSmarts
Using popSmarts
| General Questions |
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What are the minimum system requirements
to run popSmarts?
popSmarts will run on Windows
98, Windows ME, Windows NT4.0 (with Service Pack 6),
Windows 2000, and Windows XP. popSmarts requires Internet
Explorer version 5.5 or greater. Upgrading Internet
Explorer is free! If you need a more recent version,
please download the latest release from Microsoft at
http://www.microsoft.com/windows/ie/downloads/default.asp.
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| Purchasing popSmarts |
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Do I get to try the software before
I buy it? For how long?
Yes!! Please download the trial version of popSmarts
here today and enjoy the
peace and quiet you get without annoying popup windows!
The trial version isn't time limited, but comes
with a limited number of uses, with each blocked popup
window counting as one use. The trial version will
block 120 popup windows before the evaluation period
is over.
When the evaluation period ends,
popSmarts will partially disable itself. Approximately
1/3 of the browser's popup windows will be blocked normally,
and approximately 1/3 of the popup windows will be opened
as if popSmarts was turned off. The remaining 1/3 will
be replaced by a friendly reminder asking you to register
your version of popSmarts!
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How do I know how many more popups
I have before the evaluation version expires?
When popSmarts blocks a popup, a
small status messages will appear in the popSmarts window.
The status message contains simple session statistics,
and if you are running an evaluation copy it will tell
you how many popups you have left.
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I've received my registration code. How do I register popSmarts?
In the upper left hand corner of the popSmarts window there is a small popSmarts target icon. Clicking this icon will open the popSmarts About screen. On unregistered copies, there is an Enter Registration Code button on this page. Clicking this button will open the window where you can enter the registration code.
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What forms of payment are accepted?
popSmarts may be purchased using
Visa, MasterCard, American Express, Discover/Novus,
Eurocard, Eurocheques, or by check.
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Is there a reduced rate for volume purchases?
Yes! Please contact our Sales
staff at sales@birnamlabs.com
for an volume discount inquiries.
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| Installing popSmarts |
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Will I have to restart my computer?
No! Installing popSmarts simply
requires you to close all open copies of Internet Explorer
before installing, and restarting Internet Explorer
when installation has completed.
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How do I activate popSmarts after
I have installed it?
After installation has finished,
restart Internet Explorer. From the "View"
menu item (on the top of the window), select "Explorer
Bar" to view a list of all available explorer bars.
popSmarts will appear in this list towards the bottom.
To activate popSmarts, select it from the list. When
popSmarts is activated, there will be a check beside
the name on this list.
popSmarts should now be visible in
the bottom of your Internet Explorer window! There are
four buttons on the bottom next to the popSmarts logo,
the first one (on the far left) is an on/off button.
You can verify that popSmarts is active and running
by looking at this button. If the button is gray, popSmarts
is off. If the button is green, popSmarts is ready to
work!
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What if I need to uninstall it?
If the time ever comes, popSmarts
provides several easy methods to initiate the uninstaller.
One, there is a shortcut to the uninstaller found in
the Birnam Labs -> popSmarts folder in your start
menu (if you chose to have start menu icons installed).
Two, you can access the unistaller directly on your
hard drive, by navigating (via My Computer or Windows
Explorer) to the folder that popSmarts was installed
to, and running Uninstall.exe. Three, you can go to
Control Panel (Start Menu -> Settings -> Control
Panel) and select Add/Remove Programs. One of the program
items will be Birnam Labs popSmarts. You can
select this item and run the uninstall/remove link.
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I'm getting an error during installation!
It says it can not find a Procedure Entry Point in MFC42.dll.
What does this mean?
This can happen on older machines
that do not have the newer version of MFC42.dll. This
.dll file should be installed with your Internet Explorer
version 5.5 or higher, but if you have a current version
of Internet Explorer and still have this error, you
can download the correct version of MFC42.dll in our
downloads area, and install
it into the system directory inside your Windows folder.
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I'm getting an error during installation!
It says there was an error creating
start menu icons. installation will continue. What does this mean?
This can happen on machines that
are operated by a system administrator where you only
have limited permissions, such as a Windows NT4.0 or
2000 machine in a corporate environment. If you see
this error, it means that popSmarts did not have adequate
permission to add a folder to the Start Menu. Please
contact your system administrator and ask that s/he
install popSmarts from an Administrator access level.
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I'm getting an error during installation!
It says installer error: error
accessing registry (uninstaller). installation will continue,
but uninstall must be run manually What does this
mean?
This can happen on machines that
are operated by a system administrator where you only
have limited permissions, such as a Windows NT4.0 or
2000 machine in a corporate environment. If you see
this error, it means that popSmarts did not have adequate
permission to access the registry to add uninstall information.
Please contact your system administrator and ask that
s/he install popSmarts from an Administrator access
level.
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| Using popSmarts |
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I've installed popSmarts, but I don't
see it! Where is it?
Please look in the Installation
section above on information on activating popSmarts.
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The popSmarts bar is on my screen,
but popups are still coming up - why?
There could be a variety of reasons
you might still be receiving popup when popSmarts is
activated. First, being active doesn't necessarily mean
that popSmarts is turned on! There are four buttons
on the botom right of the popSmarts bar, the first and
left-most of which is an on/off switch. When this button
is gray, popSmarts is turned off. When this button is
green, popSmarts is on.
Secondly, the popup might not have
originated from Internet Explorer! Some software (such
as Morpheus and Kazaa) install extra, third-party applications
during their installation, even if you don't want
it to! These third-party applications are called
adware or spyware and exist to either record your browsing
activity or launch advertisements on your computer --
or both! These applications don't even require a copy
of Internet Explorer to be running to generate popups!
Adware is highly immoral and possibly even illegal,
and should be removed immediately. Birnam Labs highly
recommends using Ad-Aware to scan your computer for
Adware and Spyware applications -- and chances are,
you'd be surprised at how much you find. Ad-Aware is
available through C|Net Downloads here.
And finally, it's possible that what
you're seeing isn't a popup widow at all. Some advertising
companies have devised script-based animations that
occur inside your browser that mimick the look of a
popup window. These are sometimes called "popups
on steroids" and carry the same annoyances without
opening an actual popup window. popSmarts currently
does not stop these animations -- but Birnam Labs is
hard at work to deliver this functionality to you in
our next release!
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The popSmarts bar is so big! Can I
make it smaller?
On some screen resolutions, the
popSmarts bar can take up a healthy percentage of the
browser window. There are two things that can be done
to make it smaller. First, try dragging the bar separating
popSmarts and the main browser window. There is a minimum
to how small popSmarts can shrink to in this layout,
but it's possible your popSmarts bar might be able to
get smaller.
The second option is your best bet
-- you can minimize popSmarts completely! This not only
shrinks the size of the bar, but changes the layout
so that the entire bar takes up about as much vertical
space as the status bar immediately below it in the
Internet Explorer window. To minimize popSmarts, find
the four buttons on the bottom-right of the window and
find the second one from the left. When popSmarts is
maximized, this button is a thin line, representing
the minimized state. You can click to the minimize popSmarts!
In the minimzed state, this button will show a small
box and can be used to maximize popSmarts.
Another way to toggle between minimized
and maximized layouts in popSmarts is using the tab
buttons in the lower left of the window. When popSmarts
is in the minimized layout, clicking on any of them
will not only activate the corresponding tab dialog,
but will maximize popSmarts in the process. From a maximized
state, cliking on the tab that corresponds to the currently-visible
tab dialog will minimize popSmarts.
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What are the white/black lists?
The Whitelist and Blacklist are
rules that you can teach to popSmarts' intelligent popup
recognition. They can be used to further refine or modify
popSmarts' normal popup recognition. Rules added to
the Whitelist define popup windows that should be allowed
that would normally be blocked. Rules added to the Blacklist
define popup windows that should be blocked that would
normally be allowed. The rules can specify full urls,
partial urls, or domains of either the popup window's
url, or the url of the parent window.
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popSmarts blocked a popup window I
wanted, what do I do?
Relax! popSmarts stores all of the
information about all of the popups it blocks! From
the Popup Windows tab dialog, you can see a list
of all of the popups from your session. Each popup is
represented by an icon, and in the report view
(you can right-click the dialog to change the view)
you can even see some of the extended information that
was collected by popSmarts. You can double-click on
any of these icons to open the window, exactly as it
was designed to open!
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I tried opening a stored popup window
from the Popup Windows dialog, and it's not working. All
I'm getting is a blank window!
In some rare cases, a website will
create an empty popup and will write the contents of
the popup into the blank window, from the parent window.
If this is the case, trying re-create the popup will
only open the original blank window, without any of
the content.
To retreive this type of window,
right click the icon in the Popup Windows dialog
and select "Add to White List". From the Whitelist
dialog you can create a rule to allow popups to be opened
from the parent window that tried to open this popup.
After creating the rule, try to recreate the popup (usually
by refreshing the page, which can be done with the F5
key).
In our tests, nearly 100% of this
already-rare event has been for unwanted advertising.
It is extremely rare to see this popup method
on a desired popup.
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When I try to check my AOL email,
all the popups I have to fill in are blocked. What do
I do?
This is exactly what the Whitelist
is made for! Simply add a Whitelist rule that specifies
that popup window originating from your AOL email page
should be allowed.
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I got an error using popSmarts that
hasn't been mentioned yet, what do I do?
Please contact Birnam Labs' Technical
staff immediately! Send email to bugreport@birnamlabs.com
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