| General Questions |
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What are the minimum system requirements to run
netChimes?
There are two components to netChimes, one runs
on your computer, the other runs on your server. To use netChimes
on your computer you must simply have Windows 95 or better.
To use netChimes on the server you must have PHP 4.1 or
higher on your server. To configure your server correctly you
must be able to modify the file permissions (on Linux based servers,
this is called chmod).
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| Purchasing
netChimes |
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This software is great! How can I purchase netChimes?
You don't have to! netChimes is completely free.
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Will netChimes always be free?
netChimes as you know it now, will always be
free. A 'netChimes Pro' version might be introduced in the future,
and will exist as a commercial product, but the standard netChimes
utility will always be free.
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So does netChimes come with any spyware or adware?
NEVER! Birnam Labs is committed to making helpful software, and considers spyware and adware to be immoral and disgusting. netChimes comes with no third party software whatsoever.
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| Installing netChimes (client) |
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Will I have to restart my computer?
No! Installing netChimes is very simple, and
you can get started immediately.
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How do I activate netChimes after I have installed
it?
If you have chosen to during installation, netChimes
Installer will have added shortcuts to netChimes on your desktop
and inside your start menu.
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How do I use netChimes behind a router?
The most common problem that netChimes user have when installing netChimes is getting it to work behind a router. Please see this page for more help!
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What if I need to uninstall it?
If the time ever comes, netChimes provides several
easy methods to initiate the uninstaller. One, there is a shortcut
to the uninstaller found in the Birnam Labs -> netChimes folder
in your start menu (if you chose to have start menu icons installed).
Two, you can access the unistaller directly on your hard drive,
by navigating (via My Computer or Windows Explorer) to the folder
that netChimes was installed to, and running Uninstall.exe. Three,
you can go to Control Panel (Start Menu -> Settings -> Control
Panel) and select Add/Remove Programs. One of the program items
will be Birnam Labs netChimes. You can select this item and
run the uninstall/remove link.
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I'm getting an error during installation!
It says there was an error creating
start menu icons. installation will continue. What does this mean?
This can happen on machines that are operated
by a system administrator where you only have limited permissions,
such as a Windows NT4.0 or 2000 machine in a corporate environment.
If you see this error, it means that netChimes did not have adequate
permission to add a folder to the Start Menu. Please contact your
system administrator and ask that s/he install netChimes from an
Administrator access level.
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I'm getting an error during installation! It says
netChimes could not add the installer to
the Add/Remove Programs Control Panel?
This can happen on machines that are operated
by a system administrator where you only have limited permissions,
such as a Windows NT4.0 or 2000 machine in a corporate environment.
If you see this error, it means that netChimes did not have adequate
permission to access the registry to add uninstall information.
Please contact your system administrator and ask that s/he install
netChimes from an Administrator access level. netChimes can be run
normally without this option, only uninstallation is effected.
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netChimes installation cannot create a directory to install to. It won't even recognize an existing directory! How can I install netChimes?
This is known to happen on machines that use compression on specific directories or even entire hard drives. In order to install netChimes, first create the directory you would like to install to, and then decompress it. Installation should proceed normally after doing this.
— courtesy of Travis Holte
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| Installing netChimes (server) |
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How do I install netChimes on my server?
After starting netChimes for the first time,
press the Tools button on the bottom-left of the interface.
This opens a large dialog window that might look complicated at
first, but actually contains very clear directions. Follow these
directions in order step by step to install netChimes on your server.
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What is this Alert ID I am supposed to place where
XXXXXX is?
It can be anything you like, as long as you use
only alphanumeric characters. This is simply the identification
used by netChimes to recognize different alerts. So for your homepage,
you might use the Alert ID "homepage" or maybe "index".
For your downloads page, you might use the Alert ID "downloads".
It is up to you.
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What if I need to uninstall it?
Other than the changes you have made to your
existing files (adding the netChimes PHP code), to uninstall netChimes
on your server means deleting five files:
- netChimes_connections.php
- netChimes_login.php
- netChimes_passwords.php
- netChimes_send.php
- netChimes_settings.php
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Will netChimes make my pages slower?
With standard use, no. But remember that netChimes
is accessible by anyone with a correct password, and can support
an unlimited number of clients. The more clients, the longer netChimes
will take to relay a notification to each one. The delays will probably
be unnoticable until you have several dozen people connecting at
once.
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Will netChimes damage my server?
No! netChimes is perfectly safe to use on your
server. It uses standard PHP and does not modify any file outside
of your web directory.
Although netChimes does not harm your system,
your system administrator or hosting provider might still find reason
to ask that netChimes be removed. This might be because the hosting
provider does not want any unapproved sockets being open from their
server, or another reason, regardless of netChimes' security. Birnam
Labs is not responsible for any disgruntled hosting providers!
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| Using netChimes |
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I've installed netChimes, but how do I use it?
After starting netChimes open the Tools
dialog to facilitate the server-side installation. Once the server
scripts are in place, open the Configuration dialog to create
the connections netChimes will receive notifications from. For each
connection, add Alert IDs for each Alert you added to your code,
and choose a WAV file to play for each alert.
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netChimes can't connect to my server! What do
I do?
The most common cause for this error is failing
to alter the permissions for the netChimes_connections.php file.
This file must have full read/write permissions enabled, for Linux
server this corresponds to chmod 666.
Other reasons include client-side or server-side
firewalls that render the netChimes port inaccessible. netChimes
uses port 14242, please make the necessary modifications.
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Can I modify the PHP script?
You can make as many modifications as you like!
PHP is a very powerful server script and there are many possibilities.
For instance, if your server also runs a MySQL server it might be
preferrable to record the contact information in the database. If
you would like to contribute your code to Birnam Labs to be included
in future netChimes releases, please email your scripts to support@birnamlabs.com.
Birnam Labs is not responsible for any modified script.
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Do I have to use the PHP code? What if I translated
the code into ASP or Perl?
This is perfectly acceptable but the code may
not be distributed. If you would like to contribute your code to
Birnam Labs to be included in future netChimes releases, please
email your scripts to support@birnamlabs.com.
Birnam Labs is not responsible for any translated script.
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I got an error using netChimes that hasn't been
mentioned yet, what do I do?
Please contact Birnam Labs' Technical
staff immediately! Send email to bugreport@birnamlabs.com
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